duniaklubPrivacy Policy

This page describes what we collect when you use duniaklub and how we keep that data protected. We at duniaklub take your privacy seriously — we collect personal information only to verify your identity, process payments, and prevent fraud. We do not sell or share your data with advertisers.

When you open a duniaklub account, deposit funds via DANA, e-wallet, or mobile banking, or place a wager on Liga 1, we collect information about you. This policy explains what we collect, how long we store it, who has access to it, and what rights you have over your data.

Our servers and payment processors may sit outside your jurisdiction. By using duniaklub, you consent to your data being processed in these locations, subject to the safeguards described in this policy.

What We Collect and Why

We at duniaklub collect information in two broad categories: information you provide directly, and information we gather through your account activity.

Information you provide: When you open a duniaklub account, we collect your email address, password, full name, date of birth, phone number, and residential address. We also collect government-issued ID and proof of address during Know Your Customer (KYC) verification. This information is mandatory to comply with anti-fraud regulations and to verify that you are a real person authorised to use our platform.

Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records showing the amount, date, method, and status. We do not store your full payment card numbers or wallet passwords — those are handled directly by your payment provider's secure systems.

Account activity: We collect records of all wagers you place on duniaklub — slip details, stake amounts, odds, outcomes, and settlement times. We log when you log in, which devices you use, and which features you access. We also collect your IP address, browser type, and general location (city level, not precise GPS) to detect suspicious activity and prevent fraud.

Why we collect this: We use your data to verify your identity, process deposits and withdrawals, settle wagers, prevent fraud and money laundering, comply with anti-gambling regulations in your jurisdiction, and troubleshoot technical issues on duniaklub. We do not use your data for marketing unless you explicitly opt in to receive communications from us.

How We Use Your Data

We at duniaklub use your personal information for the following purposes:

• Account verification: We verify your identity using your KYC documents to ensure you are who you claim to be and that your account is not being used fraudulently.
• Payment processing: We use your payment method and transaction history to process deposits, withdrawals, and settle wagers.
• Regulatory compliance: We retain records of your identity, address, and transaction history to comply with anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations in jurisdictions where duniaklub operates.
• Fraud detection: We analyse your login patterns, IP addresses, and transaction behaviour to detect and prevent fraud, account takeovers, and suspicious activity.
• Customer support: We use your contact information and account history to respond to support requests and resolve disputes.
• Legal obligations: We disclose your data to law enforcement, government agencies, or courts if required by law or court order.

We do not sell your data to third parties for marketing purposes. We do not use your data to build advertising profiles or target you with ads on other websites.

Third-Party Processors and Data Sharing

We at duniaklub work with third-party service providers to operate our platform. These processors have access to your data only to the extent necessary to perform their services, and we require them to maintain the same level of confidentiality and security as duniaklub does.

Payment processors: When you deposit or withdraw, your payment information passes through payment gateways operated by mobile banking, local payment, online payment, and other providers. These companies handle your payment credentials according to their own privacy policies. duniaklub does not store your payment method details directly.

Identity verification services: We use third-party KYC providers to verify your government-issued ID and proof of address. These providers operate under strict data-protection agreements and delete documents after verification completes.

Hosting and analytics: Our servers sit with cloud-hosting providers in jurisdictions outside Indonesia. Your data may be stored and processed in these locations. We select providers with strong security records and data-protection certifications.

Your Rights and Data Protection

We at duniaklub give you rights over your personal data. You can request access to the information we hold about you, ask us to correct inaccurate data, or request deletion of your data subject to legal constraints.

To exercise these rights, contact duniaklub support with a clear request. We respond within a reasonable timeframe (typically 14 days). Note that we must retain certain data for legal and regulatory reasons — for example, KYC documents and transaction records must be kept for at least five years to comply with anti-money-laundering regulations.

We do not use automated decision-making or profiling to deny you access to duniaklub. However, we do use automated systems to detect fraud and suspicious activity. If our systems flag your account, we review the flagging manually before taking action.

If you believe we have mishandled your data or violated this policy, contact our support team. If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

Cookies and Tracking Technology

Essential cookies: We use these to keep you logged into duniaklub and to maintain session security. Without essential cookies, you cannot use our platform.

Analytical cookies: We use these to understand how users interact with duniaklub — which features are popular, where users encounter errors, and how long sessions last. This information helps us improve our platform.

We do not use third-party advertising cookies to track you across websites. We do not work with ad networks to build a profile of your online behaviour.

You can disable cookies in your browser settings, but doing so may affect your ability to use duniaklub. Some duniaklub features require cookies to function securely.

Data Retention and Deletion

If you close your duniaklub account, we mark your account as inactive but retain your data for the retention periods described above. After these periods expire, we delete your personal information unless we are required by law to retain it further.

Account closure does not erase historical transaction data. We must maintain records of all wagers, deposits, and withdrawals for regulatory and audit purposes, even after your account is closed.

If you wish to permanently delete your account and associated data (subject to legal retention requirements), contact duniaklub support with a clear request. We will process your request and provide you with confirmation once your data has been deleted or anonymised.

Jurisdiction and Policy Changes

We at duniaklub operate in multiple jurisdictions with different data-protection laws. This privacy policy is our commitment across all jurisdictions where duniaklub operates. If local data-protection laws (such as Indonesia's Personal Data Protection Law) impose stricter requirements, we comply with those laws in your jurisdiction.

If you have questions about this privacy policy or how we handle your data, contact duniaklub support through the help section of your account. We are committed to transparency and will explain our data practices in detail if asked.

Your privacy matters to us. We work continuously to improve our security practices and ensure your data is handled with care. We employ encryption, access controls, and regular security audits to protect your information from unauthorised access, loss, or misuse.